FAQs

Q1: Do you ship premium cigars to Australia?

A: Yes! We specialize in shipping our premium cigar selection exclusively to customers located throughout Australia.

Q2: What are your shipping rates?

A: Orders $80 and above qualify for Free Shipping.

Orders under $80 are subject to a flat shipping fee of $9.

Q3: How long will it take to receive my cigars?

A: Order Processing Time: 1–2 business days.

Shipping/Transit Time: 2–5 business days.

Total Delivery Time: 3–7 business days.

Q4: What is your return policy for cigars?

A: We provide a 30-day return window from the date of delivery. Because cigars are perishable and sensitive to humidity, returned items must be completely unopened, factory-sealed, and in their original packaging to be eligible for a refund.

Q5: Will I have to pay Australian customs duties on my cigars?

A: Yes, it is highly likely. The Australian government charges heavy tobacco excise duties on cigars based on their weight. These taxes and customs clearance fees are 100% the responsibility of the buyer.